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Posted by JG on 02/12/2012
That's how you are greeted on the phone. Has been for years. The food here is always very good. The service and their attitude is NOT. For 10 years I've been taking lunches to customers and Wing Hoe used to be my first choice due to food quality, delivery and value. I continued to use them even though I thought their attitude was poor. After yet another rude, condescending encounter with the lady on the phone last summer, I finally said "no more." I echo many of the sentiments above. They don't seem to realize that there are lots of place to choose that don't give "attitude" when ordering. Most of the places I've used go out of their way to be friendly to keep your business. Wing Hoe is not one of them.
Posted by jane on 11/30/2011
The employees are very rude and unfriendly. Sure the food is good but its too pricey. But the customer service is truly terrible. Not only do they take a long time to attend to your order and serve it, when they finally do they are impolite and they didn't even apologize. They treated us poorly and I would never go there again.
Posted by Anonymous on 11/05/2011
While the food is very good they are not respectful or appreciative of repeat customers as they have the gall to charge .35 cents for a thumb size condiment if your order is a carry out order. They also refuse to give you soup if order is to go and demand you get a drink instead claiming container is too expensive even though everything else in order is in containers. By the time you get done with all their rules and regulations you lose your appetite for the food or to return again.
Posted by Sami on 08/12/2011
First, I love the food! When I dined in, the service was nice. However, I saw a lady yelling on the phone. Plus, the air conditioning was a problem. I look forward to seeing changes the next time I come again!
Posted by Carol on 12/27/2010
If you order out from here you are much better off. Atmosphere is depressing and the service is the worst I have ever seen. They serve you fast...too fast. They just stand around and watch you eat so they can wait for you to leave. If you want to sit and chat, forget it. They actually glare at you until you leave, even when it is not crowded. I have never been so uncomfortable. I usually order out from here so I don't have to deal with the rudeness. The food is great and they make it to order.
Posted by gina c on 11/20/2010
Last time I placed a delivery order for two people the woman taking the order was sooooo irritable with me. Um, sorry Im patronizing your restaurant. But I think the food quality is pretty good.
Posted by shayy on 10/17/2010
Best Chinese restaraunt in chicago. The food is amazing, the people are nice, and the restraunt is very tradaiotnally stiledd