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Posted by MIdway Area Customer on 05/06/2008
I am a big fan of Lindy/Gertie's I've been a frequent customer for many years at the location by McKinley Park. Now that I moved to the Midway Airport area I was so pleased when they opened a location on 65th and Archer. The first time I visited they were new so I chalked up my less than favorable experience. The second time, the service was bad, the quality was poor and the service was extremely slow. I waited a year to return. I hadn't had a Gertie's in about a year and I really had a craving for one of their famous Chocolate Malts. I was so excited only to be disappointed once again. Again the service was just ok, the wait time for 1 Chocolate Malt was unacceptable. The quality was awful. Not only did my drink come in a defective cup (the lid popped off and almost spilled in the car,, but there were chuncks of the malt powder in the drink. As I looked in the cup a big glob of malt powder and chocolate were inside the cup. I plan to return it tomorrow. Now for the good part. I had to call the McKinley location for the phone number, which I may add they were very helpful. So I call this location 773-229-1512 only to be treated poorly again. Seems the person answering the phone was the bar person who told me the bar and restaurant were seperate although they are connected. "It's complicated" was the response. When I asked for the owner or manager's name I received a heavy sigh and then placed on hold. So in closing this location in no way shape or form compares to the location by McKinley Park. Save your money and visit the McKinley location.