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Captain Hard Time Dining
Posted by Frank Fackler III on 07/05/2011
The waiter and waitresses went out of their way to accomodate us. The salad was wonderful. We wanted more privicy and a divisor was put up in as matter of seconds. My relatives said they wanted soul food when they came to Chicago and it was soul food that they got. When we have our next reunion in Chicago I would not hesitate to use this facility again.
Posted by Josephine Wade on 03/09/2011
By Mother Wade, 1/14/11 We love constructive criticism, if it is true. In response to the previous comment, we are sorry you were displeased with your service. Neither do we supply hostess nor do we coordinate your event. It is up to the party to supply the hostess and a coordinator. We supply food, and we rent the room; that is, unless otherwise specified. We can't serve as a hostess and seat your guest because we are not familiar with your group. Most of the time people do not confirm their guest, so they make projections. In your comment, you said that there were only eight salads at the table and that the salad was wilted. Then you said the waitress went to prepare more salad. How can the salad be wilted and freshly made at the same time? Our concept is that all food is cook and prepared to order. In addition, all immediate family members eat off of china wear and receive bread. Their guests, however, eat off of paperware because the discounted price only allowed for that purpose. Again, I am sorry that you were not please but in my 50-years of business I have never had any bad complaints nor has anyone ever gotten sick from any of my food. I am sorry that you did not enjoy your event but if there were any mistakes that my company made, please feel free to contact me so that we can fix any errors.
Posted by dearylou on 07/03/2010
My family and i went to Hard Times to hold a repass for a family member, and from the moment we walked in it was a train wreck waiting to happen, there was no one to seat us when we first entered so it was like playing a game of musical chairs. When we did get seated there were 8 salads on the family table and none of our 50 guest were served one. Then to our horror they gave our guest styro foam plates, the kind you get in elementary school for our guest to eat from, then the guest waited for awhile for the salads that were unprepared and not ready to serve therefore, leaving the ONE waiter assigned to serve the entire party to return to the kitchen to prepare and serve 50 salads the guest complained that the salads were wilted and not fresh. the water came after the salads, there was no water on every table guest had to flag down the ONE waiter for water, basic water. The only table that had bread was the family table, why were the guest excluded from that luxury of bread? The food came out so slow I thought it was crawling to the guest, then they gave one table sour mashed potatoes that looked sour, cold chicken, no water, no bread, and no vegetables left out in the cold. I would never think of serving guest on a Styrofoam plate in a restaurant without prior warning, that calls its self "Fine, Elegant, Dinning". We were told that we were to be served buffet style, but those crooks deceived us and served it family style, the buffet would of been alot more smooth. The iced tea was over glorified sugar water, it was not good at all. And the dessert left alot to be desired, i didn’t know if was at "The Taste of Chicago" or a dinner, they served dessert out of tiny Styrofoam cups, the small taste had me tasting for a larger portion. After the catastrophic dinning experience, we insisted to speak to the owner to be compensated for our pain and suffering. The owner was no where to be found. She blamed her employee's, made many excuses, and told one sad sob story after another to justify her actions. To top the cake here we were unknowingly overcharged for gratuity.I see why they call this place "HARD TIMES", they really have a "hard time" serving up better luck next time